Terms and Conditions

Effective date: September 24, 2026

These Terms and Conditions, called the Terms, govern your use of the VVUF brand website at vvuf.pet, the VVUF application dashboard at app.vvuf.pet, and the VVUF mobile apps for iOS and Android, together called the Services, provided by PRD LLC. Please read them carefully. By creating an account or using the Services you agree to these Terms. If you do not agree, please do not use the Services.

1. Acceptance of these terms

By accessing or using the Services you confirm that you have read, understood and agree to be bound by these Terms and by our Privacy Policy. If you use the Services on behalf of a business, you confirm that you have the authority to bind that business to these Terms, and references to you include that business.

2. Who can use VVUF

You must be able to form a legally binding contract to use the Services, and you must use them only for lawful purposes. The Services are intended for grooming businesses and the people who run them, and are not intended for use by children.

Some features, including Messaging, allow a grooming business to communicate with its own clients through the Services. If you are a client of a grooming business and you use those features, these Terms apply to your use of them. You must be at least 18 years old, or the age of majority where you live, to use Messaging.

3. Your account

To use most features you need to create an account. You agree to provide accurate and complete information and to keep it up to date. You are responsible for keeping your login details safe and for all activity that happens under your account. Please tell us promptly if you believe your account has been used without your permission.

If you add staff members to your business, you are responsible for the access you give them and for their use of the Services within your business, including their use of Messaging.

4. The Services

VVUF helps pet grooming businesses manage bookings, staff schedules, services, and client and pet records across mobile and web. The Services also include Messaging, which lets a business and its staff exchange messages and media with the business's clients, as described in the Messaging and shared media section. We may add, change or remove features over time as we improve the Services. Some features may depend on your plan.

5. Phone verification and SMS

VVUF uses phone number verification to authenticate accounts. Verification is completed by sending a One Time Password (OTP) to your registered mobile number.

By providing your mobile phone number and opting in during registration, you consent to receive SMS text messages from VVUF related to:

• Login verification (OTP)
• Account authentication
• Security notifications

VVUF does not send promotional or marketing SMS messages. Message frequency varies based on your account activity, and message and data rates may apply depending on your mobile carrier.

You may reply STOP at any time to unsubscribe from SMS messages where applicable, or HELP for assistance. Consent to receive SMS messages is not a condition of purchasing any product or service. Your mobile information and text messaging consent are handled as described in our Privacy Policy and are never shared with third parties for marketing purposes.

This section covers SMS text messages sent by VVUF over the mobile network. Messages sent inside the VVUF website and apps between a business and its clients are covered by the Messaging and shared media section below.

6. Messaging and shared media

What Messaging is. Messaging is a feature of the Services that lets a grooming business and its staff exchange messages with that business's clients inside the VVUF website and apps. Messages are delivered over the internet within VVUF and are separate from the SMS messages described above.

What you can share. Alongside text, Messaging supports rich media, which may include photographs, images, videos, voice notes and other audio, documents such as PDFs, and links. We call all of this shared media. Limits on file size, file type, message length, storage and history may apply, may differ by plan, and may change over time. Some file types may be blocked for security reasons.

VVUF is a conduit, not a participant. Messaging is a tool we provide. Conversations take place between the business, its staff and its clients. VVUF does not take part in those conversations, does not monitor them in the ordinary course of business, and is not responsible for what participants say or share. We do not verify the accuracy of anything sent through Messaging.

Not for emergencies. Messaging is not monitored by VVUF and delivery is not guaranteed or instant. Do not use Messaging for veterinary emergencies, medical emergencies or any other urgent matter. In an emergency, contact a veterinarian or the appropriate emergency service directly.

Sensitive information. Messaging is not designed for highly sensitive data. You agree not to send payment card numbers, bank account details, passwords, government identification numbers, health records of individuals, or similar sensitive information through Messaging.

Your rights in what you share. You keep all rights in the messages and media you send. You confirm that you own or have the necessary rights and permissions for everything you share, including any photographs or videos of people, pets, premises or third party material. If a photograph or video shows an identifiable person other than yourself, you confirm you have their permission to share it.

Licence you grant us. So that we can operate Messaging, you grant PRD LLC a limited, worldwide, non exclusive, royalty free licence to host, store, transmit, back up, display to the intended recipients, and technically process your messages and shared media. Technical processing may include compressing, transcoding, resizing, generating thumbnails and previews, and scanning for malware, abuse or unlawful content. This licence exists only so we can provide, secure and support the Services, and it ends when the content is deleted, except for copies retained in backups for a limited period or where the law requires us to keep them.

Recording, voice notes and consent. Some jurisdictions restrict recording or sharing a person's voice or image without their consent. You are responsible for complying with those laws when you send voice notes, videos or recordings, or when you save or forward media you receive.

Copies with the recipient. Deleting a message or file from your own view does not necessarily remove it from the recipient's device or account. Anyone you message may be able to screenshot, save, download or forward what you send. Treat anything you share as capable of being kept by the other person.

Notifications. We may send push notifications, in app alerts or emails to tell you about new messages. Depending on your device settings, these notifications may show a preview of the message on a locked screen. You can change notification behaviour in your device and app settings.

Reporting and enforcement. If you believe a message or file sent through the Services is unlawful, abusive or infringes your rights, contact us at support@vvuf.pet. We may review reported content, and we may remove or block content, restrict or suspend access to Messaging, or suspend or close an account where we reasonably believe these Terms or the law have been broken, or where it is needed to protect users or the Services. We may also preserve and disclose content where the law requires it, as described in our Privacy Policy.

Retention. How long messages and shared media are kept, and what happens to them when an account closes, is described in our Privacy Policy.

7. Acceptable use

When you use the Services you agree that you will not:

• Break any law or infringe the rights of others.
• Upload information you do not have the right to use or share.
• Attempt to gain unauthorised access to the Services or to other accounts, systems or networks.
• Interfere with or disrupt the Services or place an unreasonable load on our systems.
• Introduce harmful code or attempt to probe, scan or test the vulnerability of the Services.
• Copy, modify, resell or create derivative works of the Services except as these Terms allow.
• Use the Services to send unsolicited messages or to harass others.

When you use Messaging you also agree that you will not:

• Send spam, bulk unsolicited marketing, or any message that breaks anti spam, telemarketing or consumer protection laws.
• Send or share content that is unlawful, defamatory, obscene, sexually explicit, hateful, threatening, harassing or discriminatory.
• Share media that depicts animal cruelty or the abuse or neglect of an animal, other than where it is shared in good faith to report or address a genuine welfare concern.
• Share photographs, videos, audio, documents or other material that you do not have the rights or permissions to share, including material that infringes someone's copyright, trade mark, privacy or publicity rights.
• Upload files containing malware, viruses or anything designed to damage or gain unauthorised access to a device or system.
• Attempt to bypass file type, file size, scanning or rate limits, or use Messaging as general file storage, a content distribution service or a backup service unrelated to your grooming business.
• Impersonate another person or business, or misrepresent who you are in a conversation.
• Extract, scrape or bulk export messages or media belonging to other users.
• Record, save, forward or publish a conversation or media in a way that breaks the law or the reasonable expectations of the other participant.

8. Business responsibilities

If you use VVUF to store records about your own clients and their pets, you are the controller of that information and you are responsible for handling it lawfully. This includes giving your clients any privacy notices they are owed and gathering any consents the law requires. VVUF processes that information on your behalf to provide the Services, as described in our Privacy Policy.

You are responsible for the accuracy of the information you enter, for how you communicate with your clients, and for running your grooming business. VVUF provides the tools, and you remain responsible for your business decisions and operations.

Messaging. You are also the controller of the messages and media exchanged between your business and your clients through Messaging, and VVUF processes them on your behalf. You are responsible for:

• Telling your clients that you use VVUF Messaging and obtaining any consent the law requires before you message them.
• Making sure your messages comply with anti spam, telemarketing, advertising and consumer protection laws, including any rules on promotional content and opt outs.
• The conduct of your staff in conversations with clients, and for setting appropriate access within your business.
• Anything your business shares, including photographs and videos of pets, people or premises.
• Handling client requests about their messages, including requests for access or deletion, and for keeping or disposing of conversation records in line with any laws that apply to your business.
• Honouring a client's request to stop being contacted through Messaging.

9. Plans, fees and payment

VVUF offers a free plan and paid plans. The features and limits of each plan are described on our pricing page. If you choose a paid plan, you agree to pay the fees for that plan.

• Billing. Paid plans are billed in advance on a recurring basis according to the billing period you select.
• Changes to fees. We may change our fees from time to time. If we do, we will give you reasonable notice before the change takes effect.
• Cancellation. You can cancel a paid plan at any time. Cancellation takes effect at the end of your current billing period, and you keep access until then.
• Taxes. Fees may be subject to taxes, which are your responsibility unless stated otherwise.

Messaging limits, including the number of conversations, the amount of media storage and how much message history is kept, may depend on your plan. If you move to a plan with lower limits, older messages or media may become unavailable.

Except where required by law, fees already paid are not refundable.

10. Your content and data

You keep all rights to the information and content you add to VVUF, which we call your content. Your content includes the messages and media you send through Messaging. You grant us a limited license to host, store, copy, transmit and process your content only as needed to provide and improve the Services and to support you, as further described in the Messaging and shared media section.

You are responsible for your content and for having the rights you need to use it. You can export your content as the Services allow, and you can ask us to delete your account as described in the Termination section. Because a conversation has more than one participant, exporting or deleting your own copy of a message does not delete the other participant's copy.

11. Our intellectual property

The Services, including the software, design, text, graphics and the VVUF name and logo, are owned by PRD LLC or our licensors and are protected by intellectual property laws. We grant you a limited, non exclusive and non transferable right to use the Services in line with these Terms. We reserve all rights not expressly granted to you.

If you believe content shared through the Services infringes your copyright, contact us at support@vvuf.pet with enough detail to identify the content and your rights in it. We may remove content and suspend repeat infringers.

12. Third party services

The Services may rely on or link to services provided by other companies, such as app stores, cloud hosting, media storage and delivery, push notification services, SMS delivery and analytics providers. Those services have their own terms and privacy practices, and we are not responsible for them. Your use of a third party service is at your own risk and subject to that provider's terms.

13. Availability and changes

We work to keep the Services available and reliable, but we do not promise that they will always be uninterrupted or free of errors. We may carry out maintenance, update features or suspend parts of the Services from time to time. We may also change or discontinue the Services, and we will aim to give you reasonable notice of a significant change where we can.

We do not guarantee that any message or file will be delivered, delivered without delay, or stored indefinitely. Messaging is not a substitute for keeping your own records of anything important.

14. Disclaimers

The Services are provided on an as available and as is basis. To the fullest extent permitted by law, we disclaim all warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose and non infringement. We do not warrant that the Services will meet your requirements or that any errors will be corrected. Some places do not allow certain disclaimers, so some of these may not apply to you.

We make no warranty about the content of messages or media shared through the Services, about the conduct of any participant in a conversation, or about the delivery, timing, retention or security of any message once it reaches a recipient's device.

15. Limitation of liability

To the fullest extent permitted by law, PRD LLC and its team will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data or goodwill, arising out of or related to your use of the Services, including any message or media sent, received, delayed, lost, deleted or disclosed through Messaging. To the fullest extent permitted by law, our total liability for any claim arising out of or related to the Services will not exceed the amount you paid us for the Services in the twelve months before the event giving rise to the claim. Some places do not allow certain limits of liability, so some of these may not apply to you.

16. Indemnity

You agree to defend and hold harmless PRD LLC and its team from claims, losses and expenses, including reasonable legal fees, that arise out of your use of the Services, your content, the messages and media you send or receive through Messaging, or your breach of these Terms or of any law or the rights of others.

17. Termination

You can stop using the Services and close your account at any time by emailing us at support@vvuf.pet. We may suspend or end your access, or restrict your access to Messaging alone, if you breach these Terms, if it is needed to protect the Services or other users, or if required by law. When your account ends, your right to use the Services stops.

When an account closes, the messages and media in that account are handled as described in our Privacy Policy. Messages already delivered to another participant may remain in that participant's account. Some parts of these Terms, such as those on intellectual property, disclaimers, liability and indemnity, continue to apply after termination.

18. Governing law

These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict of law rules. Any dispute arising out of or relating to these Terms or the Services will be subject to the exclusive jurisdiction of the state and federal courts located in Sheridan County, Wyoming, unless the law that protects you as a consumer requires otherwise.

19. Changes to these terms

We may update these Terms from time to time. When we make a material change we will update the effective date at the top of this page and, where appropriate, let you know in another way. If you keep using the Services after a change takes effect, you accept the updated Terms.

20. Contact us

If you have questions about these Terms, please reach out.

PRD LLC
400 Spear Street, Suite 302, San Francisco, CA 94105
Email: support@vvuf.pet
Website: https://vvuf.pet